Beneficiary Protection
Tulare County Mental Health believes in the the acceptance and participation of the people we serve in their individual treatment plans. Participation in the Tulare County System of Care is voluntary and shall not be considered a prerequisite for access to other community services. Tulare County Mental Health believes mental health consumers are entitled to the following:
- Respectful treatment and information on the consumer's progress in treatment
- Right to a second opinion
- Services in a safe environment
- The right to discuss or report concerns or problems with services or providers
- Information or assistance with any complaint or grievance
- The right to retain an attorney at any time
- The right to authorize, in writing, a person to act on the consumer's behalf
- The right to services without discrimination because of race, color, sexual identity, creed, religion, age or national origin, or for filing a complaint or grievance about services
- Request a change of provider
- A consumer cannot be asked to give up any of her/his rights or threatened into giving them up as a condition of admission or for receiving treatment; however, the consumer may choose not to exercise a specific right
Tulare County Mental Health maintains several avenues upon which a consumer can voice their concerns, file a complaint or authorize another person to act on the consumer's behalf through the informal and formal resolution process. They are the Mental Health Family Advocate, the Mental Health Patient Rights Advocate and the Mental Health Problem Resolution Coordinator. Please click on the links on the upper right of this page for additional information on each program.